Faq

FAQ

On this page you will find the answers to frequently asked questions about online ordering on the Merford Acousticshop.eu. Is your problem not in the list, please let us know using the contact form.

Is it safe to purchase online at the Merford Acousticshop.eu?
Merford is a very well known company within the Netherlands, that exists over 50 years. We are especially know for our industrial Noise Control. All transactions on this website are handled by the ABN Amro Internet Checkout. It's safe and simple.

I can't fill my shoppingcart or use the checkout
This probably has something to do with your internet options. Go to the menu "tools" and select "internet options". Change the settings for "privacy" and if necessary "security" to a lower level.

I received the following message: "This order has already been processed . The transaction is incomplete, the current order status is "Cancelled by client". What do i do?
In this situation the cookie that is responsible for giving wrong information must be deleted. There are two possibilities (explanation for Internet Explorer):
- Delete all cookies; Open the menu 'Tools', choose 'Internet Options' and select 'Delete Cookies'. This way you will delete all cookies.
- Delete only the acousticshop cookie: Close your Internet program and open Windows Explorer. Search the harddrive for "@ww[" and delete all found cookies. Start your internet program; it should be possible to order without any problems.

In both cases the shopping cart should be empty,..

Sound